Manage complex, high-impact supply escalations requiring cross-functional coordination
Drive resolution of supply constraints across suppliers, GSS, and internal teams
Deliver improved supply outcomes aligned to customer requirements
Support complex case management and escalation governance
Manage supplier performance against KPIs and contractual expectations
Lead supplier engagement at senior levels
Drive supply base optimization and long-term supply management
Influence supplier behavior and alignment to forecast and demand signals
Define and manage supply assurance scorecards and metrics
Monitor and improve key KPIs including Backorder performance, Lead time attainment, Turnaround time, Forecast accuracy, Pipeline risk
Design and implement Supply Assurance governance frameworks
Identify process gaps and drive root cause corrective actions (RCCA)
Use tools such as Power BI, Vista, and Jira to drive insights
Drive process improvements through governance initiatives

6–10+ years in supply chain, logistics, or procurement
Experience managing complex supply disruptions or escalations
Experience in Global supplier relationships
Strong analytical and KPI reporting experience
Experience working in cross-functional global organisations.
Excellent understanding of global procurement processes, industry, and complex suppliers.
Excellent analytical skills.
Excellent business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills.
Strong knowledge and use of procurement tools and applications.
Excellent communication skills, including presentation and negotiation abilities.
Strong Project Management Skills.
Excellent team leadership and influencing skills.
Mastery in English and local language.

Spares Supply Assurance Manager

Key skills