Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.
Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage.
Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.
Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.
Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within SafetyCulture.
Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals.
Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum.
Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows.

Native or professional fluency in German
Proven track record implementing software, managing projects, or consulting in a SaaS environment. Depth and quality of outcomes matter more than years on a CV.
Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them.
Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context.
Project management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus.
Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance.
Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers.
Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes.
Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions.
Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication.
Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work.

Customer Onboarding Manager, German Speaking

Key skills