About this role

Plan, coordinate and oversee the rollout of new programs or operational processes within field operations.
Create business cases, return on investments and executive level presentations.
Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment.
Partner with key departments to ensure smooth implementation and stakeholder alignment.
Execute communication and training strategies that drive adoption, engagement and long-term sustainability.
Identify opportunities for efficiency, standardization and continuous improvement across field operations.
Track performance metrics, feedback from field teams; prepare regular updates for leadership.
Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases.

Bachelor’s degree or equivalent work experience in the business or healthcare industry.
5+ years of experience in program or project management.
Certification or Experience with Lean, Six Sigma or process improvement methodologies.
Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)
Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation.
Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work.

Project Manager, Field Operations

Key skills