Operations Manager

Role Overview

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
• Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
• Working with client services team and technology team on the implementation and tracking of client’s requirements for program success
• Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
• Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
• Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
• Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
• Proactively address operational challenges and resolve issues to minimize impact on customer experience.
• Support the creation and execution of client programs.
• Aid with program, client, and intra-team logistics.
• Support strategic vision and the sustainability of programming.
• Lead program and support including facilitation, leading discussions, delivering results and success.
• Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
• Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
• Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
• Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
• Oversee the end-to-end execution of rewards programs and deliverables.

Requirements

• Operations experience a plus
• Strong organizational and management skills
• Excellent communication skills – written and verbal.
• Problem solving skills
• High level of curiosity
• Ability to prioritize and manage in a constantly changing environment.
• Ability to think strategically and help create the vision for the client.
• Intra-Team coordination and leadership skills
• Commitment to the mission, Kobie values, and goals of the client
• Systems Experience:
• Experience Workflow management tools /Project Tracking Software preferred
• MS Office Suite
• Enterprise application management experience

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being