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Customer Service Representative at Virtual Assist | JobVerse
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Customer Service Representative
Virtual Assist
Remote
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Customer Service Representative
Philippines
Full Time
3 hours ago
No Sponsorship
Apply Now
Key skills
CRM
Communication
Sales
About this role
Role Overview
Handle inbound and outbound customer communication via phone, email, SMS, or chat
Provide professional and timely customer support while maintaining a positive client experience
Update and manage customer information accurately in JobNimbus CRM
Follow company SOPs, scripts, and workflows consistently
Schedule appointments and coordinate follow-ups with clients and internal teams
Monitor customer inquiries and ensure all tickets or requests are resolved promptly
Document customer interactions, notes, and updates inside the CRM
Assist with lead management, status updates, and pipeline tracking
Perform data entry and maintain organized digital records
Escalate customer concerns or urgent issues to the appropriate department
Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
Track task completion and maintain daily productivity targets
Assist with quality assurance by ensuring all processes are completed accurately
Maintain confidentiality of customer and company information
Provide general administrative support and assist with special projects as needed
Requirements
At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
Excellent verbal and written English communication skills
Neutral or minimal accent is required
Experience using CRM platforms, preferably JobNimbus
Ability to follow SOPs and structured workflows with high accuracy
Strong organizational and multitasking skills
Comfortable handling customer concerns professionally
Proficient in Google Workspace or Microsoft Office Suite
Ability to work independently with minimal supervision
Strong attention to detail and problem-solving skills
Stable internet connection and quiet work environment required
Must have access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark
Benefits
Work-from-home opportunity.
Opportunity to contribute to a growing business by enhancing efficiency and client experience.
Supportive and collaborative work environment.
Apply Now
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