TEXAS Bilingual Healthcare Customer Service Representative - TTEC Community Partners

TTEC is a company focused on enhancing customer experiences, and they are seeking a Bilingual Healthcare Customer Service Representative to join their remote team. In this role, you will be responsible for answering customer inquiries and providing solutions to their issues with a compassionate approach.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• 6 months or more of customer service experience
• Bilingual in English and Spanish
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in