Responsible for customer account for all quality related topics
Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
Develop processes internally to meet customer requirements
Lead resolution of warranty and quality issues
Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Analyze data, identify trends and facilitate cross functional A3 improvement projects
Direct the overall execution of internal product audits and nonconformance resolution
Support New Product Introduction and manage qualification of manufacturing through the APQP process
Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
Ensure test inspection integrity (MSA/ GR&R)
Create and deploy standard Generac tools, methodologies and standards

Bachelor's Degree in Engineering
5 years’ experience working in Quality in a manufacturing environment and managing of large customer
Experience using continuous improvement tool set
Certified Quality Engineer (Preferred)
Certified Six Sigma Green Belt (Preferred)
Certified Quality Auditor (Preferred)

Senior Customer Quality Engineer

Key skills