Lead and oversee customer solutions and customer service operations across SEA markets.
Ensure consistent execution of customer order management, enquiries, issue resolution, and service processes.
Drive alignment to global and APAC Customer Solutions standards while addressing local market needs.
Own regional Customer Solutions KPIs, including customer satisfaction, service levels, order accuracy, and issue resolution.
Establish performance tracking, reporting, and governance routines across SEA markets.
Act as a key point of contact for commercial, sales, and key customer stakeholders across SEA.
Partner closely with DELIVER functions to resolve customer issues end-to-end.
Drive standardization of customer solutions processes across SEA to improve consistency, efficiency, and scalability.
Lead, coach, and develop Customer Solutions teams across SEA markets.

Bachelor’s degree in Business, Supply Chain, Operations, or related discipline (or equivalent experience)
Minimum 6 years of experience in Customer Solutions, Customer Service, DELIVER, or Supply Chain roles, ideally within SEA or APAC regions.
Strong understanding of customer solutions / customer service operations within complex supply chain environments.
Proven experience managing service performance across multi-country or regional scopes.
Strong stakeholder management and influencing capability across commercial and operational teams.
Ability to translate customer insights into operational and process improvements.
Data-driven mindset with strong performance and problem-solving skills.

Manager, Customer Solutions – SEA

Key skills