Own and manage a defined portfolio of existing customers using Cornerstone niche products
Build trusted relationships with key customer stakeholders, acting as their primary commercial point of contact
Drive ARR retention through proactive account management, renewal preparation, and early risk identification
Achieve ACV quota for renewals, upsell, and cross-sell within the assigned territory
Manage the end-to-end sales cycle for renewals, upsell, and cross-sell within your customer base
Collaborate with pre-sales, product, engineering, and delivery teams as needed
Manage and support sales and implementation partners aligned to UPM, FPM, MAP, and related solutions
Work closely with Product, Support, Customer Success, and Professional Services to ensure a consistent and positive customer experience

Experience as an Account Manager or similar role managing existing customers within SaaS, ERP, or enterprise software
Background in ERP, financial systems, or adjacent enterprise applications is an advantage
Understanding of subscription-based business models, including renewals and ACV targets
Experience working with partners (sales and/or implementation), ideally in an ecosystem-driven environment
Comfortable discussing digital and cloud transformation in a customer-relevant, outcome-focused way

a culture built on trust and accountability
giving you the freedom and autonomy to be successful and make an impact
balance
with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
growth opportunities
we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
talented colleagues , role models and mentors
work, learn and be inspired by some of the best talent in the software industry
a commitment to sustainability
with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all

Account Manager, Existing Business – 1 Year Maternity Cover

Key skills