Oversee and execute all aspects of the new client implementation process, ensuring a seamless onboarding experience and setting clients up for long-term success
Manage the rollout of new products and innovations for existing clients, coordinating with internal teams to ensure smooth integration and adoption
Handle client configuration requests in partnership with the Client Success team to support ongoing client needs and optimize platform usage
Lead and drive process improvement initiatives aimed at enhancing implementation strategies, client operations, and project management practices
Develop and present recommendations to increase efficiency, streamline workflows, and enhance the overall client implementation experience
Maintain accurate and timely task management, documentation, and status updates within SalesForce, Wrike, Trello, and other internal Valenz tools

2+ years of experience in an implementation, client onboarding, or similar project-driven role
Highly self-motivated and proactive, with the ability to navigate ambiguity and drive tasks to completion independently
Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences
Strong attention to detail, ensuring accuracy and quality in all deliverables and client-facing work
Proven ability to build and maintain positive, professional relationships with colleagues across various teams and levels of the organization
Flexible and adaptable to change, thriving in a fast-paced, evolving company environment
Demonstrated curiosity, critical thinking, and a solutions-oriented mindset with a positive approach to challenges

Senior Implementation Manager

Key skills