Develop, grow, and manage strategic customer relationships.
Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services.
Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
Collaborate with delivery team to manage scope, timeline, execution, and acceptance.
Empower and guide individual contributors in career-pathing and monitoring and evaluation of performance.
Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
Identify and develop customer engagement and recognition opportunities.

7-10 years’ of experience in digital services, managing a portfolio of projects, including scoping, delivery, quality assurance, and growth of programs.
Ability to serve as a trusted, strategic adviser to top government leaders.
Exceptional interpersonal skills for internal and external relationship building at all levels of the organization.
Solid commercial acumen and successful track record of customer or project P&L management.
Passion for public service, citizen engagement, service transformation and communication.
Self-motivated, flexible problem solver, who can keep the trains running but can also adapt quickly and find alternative ways to get the work done.

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Private health, vision, dental and life insurance – 100% Employer-Paid.
Comprehensive coverage for you and your family.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Pension Plan and Retirement options
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Senior Experience Partner

Key skills