Providing financial counseling to uninsured/ underinsured patients by determining medical assistance eligibility.
Assisting patients with submitting and/or processing documentation to complete applications for various medical assistance programs.
Providing general insurance education and assistance with payments and payment arrangements.
Identifying and facilitating the application of financial assistance programs.
Completing and submitting appropriate applications to Department of Human Services.
Following up through determination and obtaining insurance information.
Reviewing and updating patient accounts for accuracy and completeness.
Educating patients on their financial obligations and rights.

Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
Demonstrated proficiency in interpreting insurance Explanation of Benefits.
Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email.
Demonstrates excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
High School Diploma or GED.
Experience in financial counseling, insurance verification, or collections.
Experience with Epic

generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged

Patient Financial Advocate

Key skills