Key skills
SQLSQL Server
About this role
Role Overview
- Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization.
- Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes.
- Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency.
- Creates and maintains detailed operational documentation, governance standards, and knowledge transfer materials.
Requirements
- Deep understanding of healthcare workflows and regulatory requirements within Clinical Application modules (HIPAA, Joint Commission, CMS)
- Strong problem-solving and technical expertise with Clinical Applications and utilities (reporting, security, integrations with third-party systems)
- 1+ years of experience in a Clinical Application support role
- Experience with AO FOX, AS400 / RPG, Windows Server, SQL Server
- Ability to communicate effectively with executives, clinicians, and IT teams; manage stakeholder expectations around system issues, change timelines, and service levels
Tech Stack
- SQL
Benefits
- Professional development opportunities
- Flexible work arrangements
- Occasional on-call and weekend rotations required