Own full accountability for global account performance, ensuring delivery against commercial, operational and contractual commitments
Define and execute a clear account strategy, aligning cross-functional and international teams to deliver against shared priorities
Build and maintain strong, senior-level relationships with our partners stakeholders, positioning the business as a trusted, value-adding partner
Use data, market understanding and commercial judgement to identify growth opportunities, innovation pipelines and efficiency gains
Lead global teams across multiple disciplines to deliver consistent, high-quality execution across markets
Drive P&L performance, including forecasting, margin optimisation, and financial planning
Translate customer needs into scalable, commercially viable solutions, ensuring long-term partnership success
Lead performance reviews, governance, and continuous improvement activity to drive sustained results
Foster a high-performance culture, with clear accountability, strong collaboration and a focus on outcomes

Significant experience in senior key account or commercial leadership roles within matrix organisations
Proven ability to manage and grow large, strategic customer relationships on a global scale
Strong commercial and financial acumen, with experience owning P&L and delivering against ambitious growth targets
Strong business insight, using data, market understanding and customer knowledge to shape decisions and unlock value
Ability to align teams and priorities across geographies, ensuring focus, clarity and delivery
Knowledge of Design and Shopper Strategy would be desirable

Global Key Account Director

Key skills