Lead day-to-day relationships across a portfolio of strategic enterprise clients
Build strong and trusted relationships with client stakeholders across multiple levels of the organisation
Understand client business priorities and proactively identify opportunities to add value
Act as a trusted advisor to clients, providing strategic guidance and operational leadership
Oversee the successful delivery of complex client programmes and initiatives
Work closely with Programme Management and Delivery teams to ensure projects are delivered on time, within scope, and to a high standard
Identify and proactively manage programme risks, dependencies, and stakeholder expectations
Support overall account performance, retention, and growth

8–12+ years of experience within account management, agency, consultancy, or client services environments
Strong agency or consultancy background managing enterprise-level clients and programmes
Experience working with complex, multi-stakeholder organisations
Proven experience managing strategic client relationships and delivering large-scale programmes
Strong commercial understanding with experience supporting account growth and retention
Experience coordinating cross-functional delivery teams
Experience within loyalty, customer engagement, travel, transport, or related sectors beneficial

Account Director – Loyalty Consulting

Key skills