Customer Support Specialist

Role Overview

• Respond to customer queries via email, live chat, and phone promptly and professionally
• Investigate and resolve complaints, escalating where necessary
• Maintain accurate records of interactions in the support system
• Identify recurring issues and flag them to the team for process improvement
• Contribute to help centre content and FAQs

Requirements

• 1+ year in a customer support or client-facing role
• Excellent written and verbal English
• Patience, empathy, and the ability to de-escalate difficult conversations
• Familiarity with support tools such as Zendesk, Freshdesk, or Intercom
• Stable internet connection and quiet home working environment

Benefits

• Full-time, permanent remote position
• Equipment provided
• 20 days paid annual leave