Key skills
Leadership
About this role
Role Overview
- Travel and showcase your expertise in technical repair and installation for Roche assigned product lines
- Offer valuable service to laboratory customers in your assigned territory
- Routine technical support, on-site service, repair, and installation of Roche products
- Serve as a customer contact for technical and service-related issues
- Perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.