AR Specialist

Role Overview

• Serve as the primary contact for tenant billing and collections within assigned regions.
• Monitor and manage outstanding balances, ensuring timely follow-up and resolution.
• Apply cash receipts and reconcile tenant accounts accurately.
• Issue tenant statements, non-payment notices, and default letters.
• Investigate and resolve billing discrepancies and disputes.
• Maintain detailed pursuit notes and status flags in MRI for accurate tracking.
• Collaborate with internal departments to support tenant engagement and financial accuracy.
• Participate in A/R meetings and contribute to performance reporting.
• Maintain accurate pursuit notes, status flags, and documentation in MRI to support collection efforts.
• Contribute to process improvement initiatives and support implementation of system enhancements.

Requirements

• At least 2 years of experience in accounts receivable or collections
• Familiarity with lease terms, billing processes, and financial systems
• Experience with MRI and Salesforce is a plus
• Must have strong communication and customer service skills, and high attention to detail and accuracy
• Must be able to manage multiple priorities and meet deadlines
• Must be team-oriented with a proactive approach to problem-solving