Oversee fraud management, risk control, and compliance operations.
Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls.
Actively identify early signs of fraud and platform security risks to promptly implement countermeasures.
Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behavioral models.
Leverage data and analytical tools to detect fraud patterns and propose actionable preventive and corrective measures.
Establish a framework for quarterly/semi-annual audits to review the effectiveness of rule-based models, risk models, processes, and policies.
Detect, investigate, and mitigate trademark and intellectual property (IP) infringement issues on E-commerce platforms.
Work closely with cross-functional teams to resolve violations and strictly enforce compliance standards.
Proactively research and update regulations and policies to enhance existing processes and mitigate risks related to copyright/trademark infringement.
Lead a small team (Fraud / Risk Specialists) and collaborate directly with cross-functional stakeholders.
Manage related projects related to Fraud, Risk, or Compliance, especially when expanding into new products or markets.
Act as an internal advisor on risk management and fraud prevention strategies.

Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade.
Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform.
Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus.
Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings.
Excellent communication and cross-functional collaboration skills.
Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous.
Experience in risk management at e-commerce/platform companies (Shopee, Grab, Be, Shopify, GHTK, etc.) is a strong plus.
Previous experience in team management is a plus.
Proficiency in English (both verbal and written).

Competitive monthly NET salary, transparent and fully take-home
Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
24 remote working days per year, enabling a healthy work–life balance
12 days of paid annual leave, in addition to public holidays
Flexible working hours, Monday to Friday – weekends are fully yours
Annual health check-ups
Social insurance coverage in compliance with Vietnamese labor regulations
Company-sponsored sports clubs to support both physical and mental well-being
Regular company trips and team bonding activities
Clear and accelerated career development and promotion pathways
Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured

Senior Fraud & Risk Specialist, E-Commerce

Key skills