Manager, Process Excellence, Digital Transformation

Role Overview

• Drive end-to-end process improvement initiatives, from problem definition through to solution design and implementation.
• Lead structured root cause analysis (e.g. data-driven analysis, process diagnostics) to identify underlying issues in business processes and systems.
• Design practical, scalable process solutions, balancing standardization, control, and local business needs.
• Act as a change agent, proactively challenging the status quo and guiding stakeholders through change.
• Present findings, recommendations, and business cases clearly and confidently to senior management and key decision-makers.
• Identify opportunities to digitize and automate manual or inefficient processes.
• Work closely with IT and data teams to translate business requirements into system and reporting solutions.
• Support regional digitisation efforts through clear functional specifications, data and logic validation and hands-on testing and iteration.
• Ensure processes are designed to capture high-quality data at source.
• Define and track KPIs that genuinely measure process and business effectiveness.
• Partner with cross-functional teams to develop and enhance dashboards and automated reporting (e.g. SAP BW, Tableau, Celonis).
• Own the business-side delivery of regional initiatives and system rollouts.
• Gather, document, and prioritise detailed business requirements.
• Lead or support User Acceptance Testing (UAT), ensuring solutions meet real business needs.
• Act as a trusted partner to Global Process Owners, providing strong APAC input into global designs.

Requirements

• A degree in commerce, technology, or science.
• Minimum 8+ years’ experience in business process improvement, business analysis, or a similar role.
• Proven ability to diagnose complex business and system problems and perform deep root cause analysis.
• Design and implement pragmatic, data-driven solutions.
• Demonstrated experience presenting to senior management and influencing decisions without formal authority.
• Strong experience working in SAP-enabled environments.
• Strong working knowledge of SAP core modules and data structures.
• Project delivery experience across regional or multi-country settings.
• Advanced experience in process analysis, documentation, and solution design.
• Strong communication skills in English is a must (written and spoken).

Tech Stack

• Tableau

Benefits

• Paid time off
• Flexible work arrangements
• Professional development