Salesforce Administrator

Role Overview

• Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
• Follow up on user-led administrative tasks to maintain system compliance and efficiency.
• Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
• Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
• Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
• Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
• Manage data imports, exports, and cleansing to ensure data accuracy and integrity.
• Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
• Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
• Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.
• Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
• Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
• Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.

Requirements

• A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
• Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
• Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast-paced environment.
• Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
• Detail-oriented and highly organized, strong accuracy in data, systems and process management.
• Proactive problem-solving, a logical mindset with the initiative to research solutions independently before escalating issues.
• Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
• Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.
• Experience in internal training and user support: Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
• Hands-on experience with databases and/or systems: Familiarity with managing, maintaining, or optimising databases, CRM systems, or operational processes.
• Advanced excel skills: Proficiency with Excel formulas and functions, including data filters, sorting, pivot tables, SUMIF/SUMIFS, COUNTIF/COUNTIFS, and XLOOKUP, to analyse and manipulate data effectively.

Benefits

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs