Solution Engineer – Strategic GSI Partnerships

Role Overview

• Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe
• Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning
• Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes
• Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression
• Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways
• Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs
• Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate
• Support functional and technical responses to RFIs, RFPs and partner-led bid submissions
• Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability
• Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership
• Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them

Requirements

• Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering
• Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners
• Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences
• Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions
• Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users
• Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets
• Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options
• Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time
• Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals
• Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations.

Benefits

• Join an ever-growing, market-disrupting global company
• High-performing teams work in a fast-paced, collaborative and creative environment
• Passionate, innovative, and excited to raise the bar with influential consulting partners