Convert inbound inquiries into completed purchases through structured conversations.
Conduct sales discussions focused on closing and objection handling.
Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).
Conduct targeted outbound outreach to warm leads.
Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.
Respond to customer inquiries via phone, email, and live chat with high responsiveness.
Process orders, refunds, replacements, and provide product consultations.
Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
Provide comprehensive pre-sale and post-sale support.
Report daily on sales activity, conversion performance, and customer feedback.
Maintain proper CRM tagging, segmentation, and interaction logging.
Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.

3+ years of proven experience in sales, revenue generation, and deal closing.
Fluent American English (spoken and written)
this is a strict requirement with zero exceptions.
Solid experience working with CRMs (Zoho CRM is highly preferred).
High comfort level with both inbound and outbound sales calls.
Strong objection handling, pricing discussion, and negotiation skills.
Ability to work independently and consistently meet structured KPIs.
Nice to Have: Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.
Familiarity with logistics and fulfillment platforms such as ShipStation.
Experience with physical product sales (home improvement, appliances, etc.).

Uncapped Earnings: High commission percentages tied directly to clear sales targets.
Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.

Inside Sales, Customer Success Specialist

Key skills