Key skills
Customer Success
About this role
Role Overview
- Own customer success and delivery outcomes across APAC ex China for Risk Tech solutions
- Build and sustain trusted relationships with key client decision-makers
- Define and execute client success plans
- Lead end-to-end delivery planning and execution for implementations
- Apply strong project discipline
- Drive adoption, usage and value realization post-implementation
- Proactively identify and resolve customer risks
- Coordinate cross-functional teams to deliver integrated solutions
Requirements
- 8–12 years of relevant experience in L&H insurance, reinsurance, InsurTech, consulting, customer success, project/program management or digital transformation within the APAX market
- Strong track record in client-facing delivery of complex solutions
- Solid project/program management experience in technology-enabled delivery
- Good understanding of Life & Health insurers' business models
- Proven ability to engage and influence senior stakeholders
Benefits
- Flexible working arrangements
- Professional development opportunities