Take live troubleshooting calls daily.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
Document problems, complete problem tickets, and request information in the support tools.
Effectively manage call workload.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.

6 months of technical and/or call center experience
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
High School Diploma or GED required or 2 years equivalent experience.

Technical Support Representative

About this role