Property Adjuster – Coordinated Contents

Role Overview

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Requirements

• Required to have a valid driver's license.
• Residency within the posted locations are mandatory for this role.
• Prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• Ability to work independently starting your day from home.
• Organized and able to multi-task in a fast-paced environment.
• Known for clear and professional communication – both written and verbal.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.