Guide clients and partners through the subscription lifecycle from purchase to renewal
Handle sales support, quote management, and order management to drive revenue growth and client retention
Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry
Implement and manage the automatic renewal process
Respond to inbound client calls and emails, following up in a timely manner
Ensure all orders are processed and fulfilled efficiently
Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-sell options
Use extensive product knowledge to provide clients with information, and to identify and close cross-sell and upsell opportunities
Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce

Professional business-to-business customer support or inside sales experience (3 years strongly desired)
IT Channel experience (1 year strongly desired but not essential)
Excellent in-person communication skills, paired with a strong customer focus
Strong proactive customer service and issue resolution skills
Ability to work independently
Detail-oriented, highly organised, punctual, and with proven success in managing multiple administrative tasks
Proficiency in Google Workspace and Salesforce (Salesforce experience is strongly desired)

Competitive salaries in addition to robust, health and wellness-focused benefits
Paid time off when you need it
Worker resource groups and company-sponsored events
Regular opportunities for professional growth through educational support, mentorship programs, and career development resources
Recognition and celebration through employee engagement programs and recognition awards

Customer Success Associate

Key skills