About this role
Role Overview
- Install, diagnose, and maintain a wide range of equipment, including computers, cash registers, point-of-sale systems, printers, digital display systems, cameras and more, and perform cabling work and software updates as required.
- Analyze issues, identify root causes and recommend corrective actions, ensuring merchants are satisfied with the resolution.
- Build strong relationships with our merchants by demonstrating professionalism at all times.
- Keep tools, equipment, company vehicle and work area organized.
Requirements
- Postsecondary education in electronics, information technology or a related field.
- Equivalent work experience may be considered in lieu of a diploma.
- Minimum of 2 years of experience in field service, technical support, customer service or a related role.
- Ability to test and troubleshoot computers, networks and point-of-sale (POS) terminals.
- Knowledge of computers, basic network management concepts, the Internet and Microsoft Office (Word and Excel).
- Proficiency in both English and French (reading, writing and speaking).
- Valid provincial driver’s license.
- Ability to work in confined spaces and handle small electrical and hand tools and equipment.
- Ability to adapt to variable schedules, including evenings, weekends and holidays (schedules are always communicated in advance).
Benefits
- Comprehensive total compensation program, including bonuses, flexible benefits from day one and a Health Spending Account (HSA) or a Personal Spending Account (PSA), your choice.
- Learning and development programs and resources, including unlimited free access to Coursera and a training assistance program.
- Holistic approach to wellbeing, including an employee assistance program for you and your family, 24/7 virtual medical care access, wellness events and a supportive workplace culture.
- Company-provided vehicle, mobile phone, laptop and industry-specific tools.
- Ongoing technical support available to technicians.