Enhance Zuora Billing capabilities using a hands-on approach to configure and maintain Zuora product catalog
Develop and maintain Zuora workflows and automations using standard platform features and best practices
Accelerate configuration, troubleshooting, and solution exploration using Zuora AI capabilities while validating outputs for accuracy, security, and compliance
Design, build, and support integrations with upstream/downstream systems using Zuora APIs
Deliver technical designs, estimates, and delivery plans, and collaborate with Solution Architects and cross-functional stakeholders
Promote engineering discipline across the team: testing, peer reviews, environment hygiene, and operational readiness
Troubleshoot complex billing issues across configuration, data, and integrations; perform root cause analysis and implement sustainable fixes
Produce and maintain high-quality technical documentation and use AI tools to improve draft quality, structure, and completeness
Implement and support data migration and cutover activities for changes impacting Zuora Billing

8+ years of hands-on experience implementing, maintaining and supporting Zuora Billing solutions (e.g. workflows, automations) in a production environment using standard features and following platform best practices
Strong knowledge of core Zuora concepts: product catalogue, rate plan charges, subscriptions/amendments, proration, billing runs, invoicing, credit memos/debit memos, and common finance/billing controls
Proficiency with Zuora APIs and data access (e.g., REST APIs, Data Query) and solid understanding of integration patterns with CRM/ERP/middleware
Strong problem-solving skills with evidence of root cause analysis across configuration, data, and integration issues
Practical experience using AI tools (e.g. Zuora AI, Zuora workflow AI, Microsoft Copilot) to accelerate development, documentation, research and to explore platform functionality, while applying sound judgement to verify accuracy and protect sensitive data
Experience producing technical documentation and operational runbooks that enable reliable support and knowledge transfer
Strong communication skills and ability to collaborate effectively with cross-functional technical and business teams in a global, matrixed environment
Professional maturity and ability to operate calmly in business-critical situations, taking accountability through to resolution
Zuora certifications (e.g., Zuora Billing Administrator, Zuora Billing Consultant, or equivalent)

Sophos operates a remote-first working model
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

Senior Developer, Zuora Billing

Key skills