Manager – Account Executives, West

Role Overview

• Lead a team of Account Executive professionals to achieve high levels of sales and service performance
• Manage team to high quality, high value and high quantity activity metrics
• Coach and mentor direct reports sharing best practices leveraging experience and successes
• Act as a role model supporting AEs with client engagement and interactions
• Support large cross-sell opportunities and key account retention with direct reports, including virtual and in-person attendance
• Provide guidance on Account Planning efforts with assigned team
• Assist with onboarding, training, and orientation of new AEs
• Conduct regular Sales Team calls to exchange ideas, successes, challenges and relevant topics to support team growth
• Retain and grow current higher education accounts designated in territory by reviewing client contracts, maintaining contract end dates, championing utilization, and proactively engaging clients to extend/review the term and product offering
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
• Conduct a structured meeting on campus (or virtual if required) for each client institution at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
• Develop intimate understanding of client needs at all levels of the institution, and articulate the practical application of Nelnet Campus Commerce solutions on each campus through client interaction
• Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
• Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
• Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
• Generate, complete and track project and change request forms, documenting these activities in the CRM
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Work collaboratively with the full sales team and other lines of business to develop a strategic customer service plan and to resolve any customer issues
• Willing to travel roughly 50%

Requirements

• Bachelor’s Degree, or equivalent experience, preferably in business and/or technology
• Minimum of 5 years of sales management experience
• Previous managerial experience with sales and/or customer relationship management preferred
• Background in higher education market or SaaS is a plus
• Experience with billing, payment processing and ecommerce services is helpful
• Experience with commonly utilized ERP systems within higher education. Experience with Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.

Tech Stack

• Cloud
• ERP
• Oracle

Benefits

• medical
• dental
• vision
• HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short
• and long-term disability
• robust wellness program