Key skills
SaaSCommunicationCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations
- Serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions
- Act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience
- Lead customer business reviews and strategic account discussions
- Act as a consultant and trusted advisor on DiliTrust products and best practices
- Monitor KPIs, customer usage, and business outcomes to support customer value and growth
Requirements
- 5 years of relevant experience in account management, customer success, or enterprise SaaS environments
- You are capable of building strategic long-term account plans and developing trusted customer relationships
- You have experience managing strategic or enterprise customer accounts within a technology or SaaS environment
- You have excellent presentation and communication skills
- You are comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes
- You are comfortable working within international and multicultural teams
- You have a strong desire to learn and become a trusted functional expert across multiple software solutions
- You are relationship-driven, adaptable, and comfortable navigating complex customer environments
- Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus
- Bilingual French and English
Benefits
- A highly competitive commission structure
- Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
- A flexible hybrid work model that supports both collaboration and work-life balance