Deliver training to multiple team members across support, management and practice teams
Act as main point of administrative support for team requirements (eg. Venue booking, meeting organisation/minuting)
Maintain UK & ROI stock codes (approx. 10,000 UK / 3,000 ROI)
Update descriptions, supplier codes, labels, and pricing
Engage with suppliers, labs, and visiting specialists
Resolve issues such as discontinued codes and poor supplier communication
Regular intranet updates with supplier price reports and practice resource
Deliver Training & Support to SOC & practice team members of all levels in use of coding
Respond to first-line queries from practices, escalating appropriately where necessary
Help revise and maintain email templates for query responses
Assist with (national) price reviews for UK and ROI (stock and professional fees)
Assist with pricing and coding related projects and pilots
Manage the Price Changes inbox, ensuring timely and accurate handling of requests
Coordinate behind-the-scenes activities to support pricing and charging processes
This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the business objectives

Experience working in a veterinary role to be able contextualise our data
Experience presenting – both in-person and online
Keen eye for accuracy and attention to detail
Ability to work on your own without direct supervision
Excellent communication skills as the role requires frequent interactions with other departments, practice teams and suppliers, building relationships with stakeholders
An intermediate level in Excel (e.g. Xlookup experience, Pivot Tables)
In practice experience of the IVC Practice Management System (Merlin or Voyager), with responsibility for code management
Experience of using PACMan
Experience in Excel comparison formulae such as vlookup/xlookup
Hold a driving licence

Pricing & Coding Administrator

Key skills