Serve as the technical lead for Contact Center solutions
Design, implement, and optimize cloud‑based contact center and conversational AI solutions
Provide technical leadership and mentorship to developers and engineers
Partner with business analysts, solution architects, and product owners to translate business requirements
Lead development and configuration efforts for omnichannel capabilities
Drive platform modernization initiatives and migrations
Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations
Identify optimization opportunities across performance, latency, cost, and operability
Collaborate closely with platform vendors to resolve complex technical issues
Participate in Agile ceremonies while ensuring high‑quality engineering execution and delivery

Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions
Strong analytical, organizational, and problem‑solving skills
Technical leadership experience delivering large‑scale cloud and SaaS platforms
Proven experience leading or contributing to major enterprise modernization and transformation programs
Hands‑on experience delivering omnichannel customer engagement capabilities
Experience integrating contact center platforms with enterprise SaaS ecosystems
Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms
Strong architecture experience across Business, Application, Data, and Technology domains
Excellent communication and influencing skills

Senior Cloud Solutions Engineer – Contact Center

Key skills