Senior Product Operations Manager, MarTech, Subscriptions

Role Overview

• Own the day-to-day operation, configuration, and ongoing optimization of the platforms that power subscriptions, messaging, consent, analytics, identity, and monetization across our digital news app and website.
• Configure and manage subscription and monetization flows in platforms such as Piano, including offers, paywalls, registration flows, entitlement logic, checkout experiences, renewal/cancellation paths, and related business rules.
• Own audience engagement and lifecycle messaging operations in platforms such as Braze, including newsletter logic, segmentation, personalization rules, eligibility criteria, triggers, journeys, and campaign setup.
• Build, maintain, and troubleshoot integrations and data flows across systems such as Braze, Piano, CMS, identity/authentication platforms, analytics tools, consent management platforms, email service providers, app stores, and workflow automation tools such as Zapier.
• Translate business, product, editorial, legal, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and ongoing operational documentation.
• Partner with engineering on APIs, webhooks, data-layer requirements, event schemas, app store subscription setup, and other technical dependencies, while directly owning configuration and validation within third-party platforms where appropriate.
• Configure, validate, and maintain analytics, tracking, and consent-management implementations, including Google Tag Manager, event tracking, conversion funnels, privacy choices, consent signals, and downstream data flows.
• Serve as a hands-on launch and operations owner for subscription, messaging, analytics, consent, and digital product initiatives, monitoring performance after release, troubleshooting cross-system issues, and driving improvements in partnership with engineering, vendors, and internal stakeholders.

Requirements

• 5+ years of experience in product operations, technical product management, MarTech operations, subscription operations, growth operations, or a similar hands-on role supporting digital products.
• Demonstrated experience configuring, operating, and improving third-party SaaS platforms that support subscriptions, messaging, analytics, consent, identity, monetization, or customer lifecycle journeys.
• Experience working in a subscription, membership, paid content, commerce, or other direct-to-consumer business where platform decisions affect conversion, retention, churn, revenue, and user experience.
• Hands-on experience with customer engagement, marketing automation, CRM, newsletter, or lifecycle messaging platforms, including audience segmentation, triggers, journeys, eligibility rules, personalization logic, or campaign setup.
• Working knowledge of subscription and entitlement flows, including offers, registration, checkout, access logic, renewals, cancellations, billing touchpoints, and customer lifecycle states.
• Strong understanding of digital analytics and tracking implementation, including event instrumentation, data layers, tagging strategies, conversion funnels, and tools such as Google Tag Manager, Google Analytics, Amplitude, or similar platforms.
• Experience building, maintaining, and troubleshooting workflow integrations across business systems, including use of APIs, webhooks, automation tools, or low-code/no-code platforms such as Zapier, n8n, Make, or similar platforms.
• Hands-on experience with consent management platforms (OneTrust, Sourcepoint, Didomi, TrustArc, or similar), user privacy workflows, and data-governance requirements, with experience partnering with legal, engineering, or data teams to validate consent signals, privacy choices, and downstream data behavior.
• Ability to translate business, product, legal, editorial, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and operational documentation.
• Excellent communication and cross-functional collaboration skills, with the ability to explain system behavior, configuration logic, data flows, and implementation tradeoffs to both technical and non-technical stakeholders.