Project Manager, USRM Software Product Operations

Liberty Mutual Insurance is a company focused on creating a supportive and inclusive workplace. They are seeking a Project Manager for their Software Product Operations Team, responsible for leading AI enablement for Product Owners and managing various project management responsibilities across the team.

Responsibilities:

• Partner with Product Management, Tech/tool owners, and early adopters to identify high-friction PO workflows and surface relevant AI solutions (e.g., prompts, templates, usage patterns)
• Curate and maintain PO-facing guidance mapped to Product Development Lifecycle phases (discovery, backlog refinement, requirements documentation, OKR/roadmaps, stakeholder comms), with vetted prompts/templates and governance notes
• Pilot new tools and workflows with early adopters; capture examples and lessons learned; publish simple 'how to' guides that teams can adopt quickly
• Represent product excellence and change management in day-to-day program management for AI in the Product Development Lifecycle initiative in partnership with Technology, advocating for uses cases where we need experimentation for new tools and creating communication and enablement for POs when tooling decisions are finalized
• Own the recurring AI Office Hours: plan topics, recruit speakers, facilitate sessions, and publish artifacts/recordings
• Maintain the PO AI Resource Repository (hub/wiki) as the single source of truth for PO-relevant AI content. Collaborate with others who are leveraging this content across the org to inform them of updates and changes
• Manage an Early Adopter/Guild cohort to source use cases and blockers; amplify peer examples to accelerate adoption
• Drive role-based enablement with clear roles and responsibilities across Product, Engineering, and Business partners
• Partner with Agile leaders to align AI guidance with current standards; ensure changes land with teams
• Coordinate with Portfolio Ops, Business Architecture, and Analytics to embed AI enablement into operating forums and communications
• Build strong partnerships with POs/DPOs, Product Enablement, Business Architecture, Portfolio Ops, legal/compliance, security, tool owners (e.g., Microsoft Copilot), and enterprise AI teams
• Communicate progress, risks, and needs succinctly to senior product leadership; capture and act on feedback
• Prepare leader-ready updates and facilitate a bi‑weekly leaders’ sync focused on product practices (requirements documentation, OKRs/roadmaps, backlog quality)
• Track cross-domain actions to closure; maintain a lightweight roadmap of enablement milestones and practice changes for POs/DPOs

Requirements:

• 5+ years in product operations, program/project management, or product management in a software setting; proven record of cross-functional enablement
• Hands-on, confident daily user of enterprise AI tools (e.g., Microsoft Copilot, ChatGPT/Claude/Gemini); able to document and teach effective prompts and usage patterns
• Experience with Product Delivery Lifecycle practices and workflow (backlog refinement, requirements, OKR/roadmaps, stakeholder communications)
• Strong facilitation and change management skills
• Excellent communication and content curation skills (guides, templates, live demos); exec-ready storytelling with data
• Familiarity with Jira/Confluence (or equivalents) and comfort partnering on data with analytics teams (e.g., Shibumi/Power BI)
• Experience managing others indirectly or directly through project work
• Strong knowledge of project management principles and concepts
• Strong ability to manage all aspects of the project management life cycle
• Proficient with project management tools
• Displays strong communication, organizational, analytical, critical thinking, and team building skills
• Advanced presentation, influencing, and relationship management skills
• Competencies typically acquired through a Bachelor's degree or equivalent experience
• Minimum of 8 years of relevant experience to include project management work
• Project management certification strongly preferred
• Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred
• Advanced degree preferred