LOA Case Manager

Role Overview

• Consult with and advise employees on eligibility, provisions, and other matters related to Leave of Absence (LOA).
• Respond to cases forwarded by the Employee Services Unit call center.
• Respond to employees and/or managers regarding their cases via email or phone.
• Perform leave and pay related calculations.
• Prepare employee eligibility and determination notices for all US leave types ensuring they meet all federal and state compliance requirements.
• Assist in the preparation of employee eligibility and determination notices ensuring they meet all federal and state compliance requirements.
• Ensure all U.S. reports are completed timely and accurately.
• Provide support to LOA managers and other team members, as needed and complete all other LOA related tasks as assigned.
• Perform other duties as assigned.

Requirements

• Bachelor’s and/or associate degree or equivalent.
• Two plus years of benefits or Leave of Absence experience.
• Workday knowledge.
• Customer service oriented, verbal, and written communication skills, results driven, excellent organization, and prioritization skills.
• Excel, Word, and related software package skills.
• Strong attention to detail with an execution focus and the ability to multi-task.
• Strong analytical and organizational skills with the ability to analyze information and make timely, practical decisions and recommendations.
• Ability to understand payroll calculations.
• Able to work well in a team environment--establishes and maintains effective work relationships and highly ethical and can maintain confidentiality.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.