Define and manage program schedules, deliverables, and turning points aligned with customer roadmaps and requirements
Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives
Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle
Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance
Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns within the generative AI domain
Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets
Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience
8+ years of program/project management experience in the semiconductor, IT, automotive, or embedded systems industries
Strong technical background in hardware and/or software product development with experience working closely with OEMs and ODMs for datacenter's deployments
Consistent track record of leading complex, global programs through full development lifecycles into deployment and production
Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment
Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives
Willingness to travel as required (up to 10%)

Customer Program Manager – Generative AI

Key skills