Translate Strategy into Action: Bridge organizational goals and team-level execution by setting clear priorities and aligning daily activities with LPL’s vision.
Development-Focused Coaching: Move beyond metrics reviews to proactive skill-building, career conversations, and personalized growth plans for each team member.
Empowered Decision-Making: Exercise autonomy in operational decisions within defined parameters to drive agility and responsiveness.
Performance Management: Own accountability for structured feedback, corrective action, and performance improvement processes where needed.
Foster Psychological Safety & Engagement: Build an inclusive environment where team members feel safe to share ideas, take risks, and bring their authentic selves to work.
Data-Driven Leadership: Go beyond dashboard reviews—interpret trends and insights to inform coaching, identify opportunities, and influence behaviors.
Change Leadership: Support organizational change initiatives and foster collaboration to ensure alignment and adaptability.

Bachelor’s Degree or 6+ years of experience in related fields
2+ years as a team lead or manager
SIE required; Series 7 required or obtained within 90 days of employment
core competencies in communication skills: clarity, storytelling, and translating vision into actionable steps
emotional intelligence and ability to build trust and psychological safety
data literacy: ability to interpret dashboards and leverage insights for decision-making
independent decision-making with risk awareness
prioritization and organizational skills to manage administrative load effectively
change management and adaptability in dynamic environments
preferences: financial services or FinTech experience, high-volume call center or service center leadership experience, professional coaching certifications, experience managing hybrid teams (in-office and remote), knowledge of project management tools and techniques

Service Center Manager

Key skills