Global Program Manager, Health and Security Consulting

Role Overview

• Provide strategic leadership and oversight for large-scale, multi-region client programs across health and security consulting domains
• Ensure delivery excellence, consistency, and alignment with client objectives and contractual commitments
• Establish and maintain robust governance frameworks, including performance metrics, reporting, and escalation pathways
• Lead program mobilization, implementation, and ongoing optimization
• Oversee managed services engagements, ensuring delivery against agreed service levels, KPIs, and client expectations
• Drive standardization and scalability of service delivery models across regions
• Lead continuous improvement initiatives to enhance service quality, efficiency, and client value
• Integrate digital tools and innovative delivery approaches where appropriate
• Act as a trusted partner to senior client stakeholders, including HR, Risk, Health, Security, and Executive Leadership teams
• Lead governance forums, including executive reviews and strategic planning sessions
• Proactively identify client needs and position solutions that enhance resilience and duty of care outcomes
• Support retention and growth of strategic accounts
• Maintain accountability for program financial performance, including revenue, margin, and cost management
• Support commercial activities including proposal development, pricing, and contract structuring
• Ensure accurate forecasting and financial reporting
• Work closely with medical, security, consulting, and operational teams across business lines and regions
• Coordinate internal stakeholders to ensure seamless delivery of integrated solutions
• Lead and develop high-performing, multi-disciplinary teams
• Identify and manage operational and delivery risks across programs
• Ensure adherence to regulatory, clinical, and organizational standards
• Oversee incident management and ensure appropriate escalation and resolution
• Contribute to the ongoing development of health and consulting solutions
• Capture insights and best practices to inform continuous improvement and global standards
• Support the evolution of managed services offerings in line with client needs and market trends

Requirements

• Significant experience (12+ years) in program management, consulting, or managed services within a global environment
• Proven track record delivering complex, multi-country programs for multinational clients
• Experience in health, security, risk, or consulting-related services
• Strong understanding of managed services models, service delivery frameworks, and performance management
• Demonstrated commercial acumen, including financial oversight and contract management
• Excellent stakeholder management and communication skills, with experience engaging senior leaders
• Ability to operate effectively in a matrixed, multicultural organization
• Familiarity with duty of care, workforce resilience, and risk management frameworks
• Advanced degree (MBA or equivalent) desirable
• Fluent in English language, both written and verbal

Benefits

• Dynamic and respectful workplace
• Opportunities for expertise and innovation
• Collaboration with global teams