Key skills
CRMLeadershipChange ManagementCommunicationCustomer SuccessSales
About this role
Role Overview
- Design the CS team learning plan including job architecture, competencies, and career progression
- Develop and execute structured onboarding programs that accelerate new hire productivity
- Plan and coordinate workshops, training sessions, and learning initiatives across global teams
- Manage and maintain the learning catalogue for the team
- Support CS leadership with communications, recognition, and engagement programs
Requirements
- 7+ years in program management, learning & development, organizational enablement, or business strategy
- Proven experience designing onboarding programs that improve time-to-productivity
- Ability to develop training content, enablement materials, and readiness assessments
- Strong facilitation and change management skills
- Exceptional cross-functional communication and stakeholder engagement at all levels
- Demonstrated ability to manage complex, multi-workstream projects
- Strong familiarity with B2B customer success or enterprise sales roles
- Working knowledge of B2B sales environments, CRM systems, and GTM processes
- Health/technology industry experience preferred
- Employer Health Solutions experience preferred
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills