Evening Benefits Specialist

Role Overview

• Helping Members Understand Their Benefits
• Answer incoming calls and respond to benefit questions with clarity and compassion
• Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms
• Supporting members as they choose benefits during open enrollment
• Comparing and contrasting plan options so members feel confident in their selections
• Discussing Marketplace/exchange plans, COBRA, Medicare, and individual plans
• Researching benefit concerns thoroughly and following through until resolved
• Documenting all cases accurately while maintaining strict confidentiality
• Ensuring compliance with HIPAA, COBRA, ACA, and all federal regulations
• Building trust quickly over the phone and providing objective, empathetic guidance

Requirements

• Minimum 1–2 years of customer service and benefits experience
• Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment
• Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans
• Comfortable using MS Word, Excel, and internal systems
• Strong documentation, accuracy, and time-management skills

Benefits

• Medical, dental & vision
• Tuition assistance
• 401(k) with company match
• PTO & paid holidays
• Exceptional training and ongoing development support
• Real growth opportunities with leadership that invests in you
• Fully remote work (we provide the equipment you need)