Provide remote support across diverse, multi-tenant environments
Handling escalated incidents and complex service requests.
Advanced troubleshooting and implementing changes
Coordinate with other teams and serve as an escalation point
Maintain clear client communication
Analyze and document unfamiliar client server, workstation, and network environments
Support and troubleshoot diverse computing environments
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents
Troubleshoot and resolve high-level incidents independently
Utilize appropriate software utilities for resolution
Set and manage client expectations throughout the process
Guide clients on applications and best practices
Develop, document, and help implement client standards

3–5 years in IT support/operations, including MSP or multi-tenant experience
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills

Systems Administrator

Key skills