Provide on-site troubleshooting, maintenance, technical support, and customer training to ensure optimal performance of equipment and plant operations
Conduct comprehensive plant audits, identify efficiency gaps, and deliver actionable recommendations, including suggested spare and wear parts requirements
Identify and drive sales opportunities for spare and wear parts, equipment upgrades, as well as Automation & Digitalization solutions and Service Agreements, aligned with customer needs
Provide technical support for capital equipment sales, including development of process flow sheets, technical layouts, and input for proposals
Support installation, start-up, and commissioning of feed mill equipment and plants, ensuring performance targets and operational standards are achieved
Build and maintain strong customer relationships, acting as a trusted technical advisor
Ensure accurate registration of installed base equipment within the CRM system
Prepare and align on weekly activity plans and submit monthly reports
Ensure accurate tracking and timely invoicing of service hours
Travel extensively (up to 70%) across Africa, including remote and challenging locations

Several years of experience in service in both mechanical, electrical and process optimization
Proven experience in feed milling (pelting, extrusion) field services or operation & maintenance (mandatory)
Minimum
Degree or Diploma in Mechanical, Process, or related Engineering discipline (mandatory)
Further basic process skills gained from the feed or process industry (desirable)
Technical: Feed mill process expertise, troubleshooting, commissioning, process flow development
Commercial: Ability to identify sales opportunities and support aftermarket and CAPEX growth
Customer Focus: Strong relationship-building and advisory skills
Execution: Independent, proactive, and results-driven with strong problem-solving ability
Adaptability: Comfortable working across diverse cultures and challenging environments
Language skills: English (mandatory)
Other African language e.g. Afrikaans, Swahili, Arabic, French (advantageous)

Field Service Engineer

Key skills