Provide global L1-L3 IT support for global users, including incident management, request fulfilment and resolution of technical issues across endpoints, identity and infrastructure.
Manage identity and access for user accounts, groups, and permissions across various systems.
Support and troubleshoot endpoint management environments, ensuring device compliance and policy enforcement.
Maintain Azure and Microsoft 365 environment including licensing, user services and overall system health.
Provide regional IT support coverage needs for APAC (Singapore, Philippines, China) including coordination of local IT needs and asset management activities.
Develop and maintain technical documentation, knowledge base articles to support standardization and self-service.
Perform ongoing infrastructure maintenance, including server patching, backup monitoring, vulnerability remediation, and ensuring operational stability of key systems.
Participate in global IT projects, contributing to system implementations, standardization efforts, and continuous improvement initiatives.
Monitor and adhere to operational KPIs, SLAs, and time tracking requirements, ensuring high-quality and timely service delivery.

Bachelor’s degree or equivalent professional experience.
5-8 years of experience in IT support or system administration.
Strong knowledge of Windows 10/11, Microsoft Office applications, and end-user environments.
Hands-on experience with Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) and Entra ID.
Experience with endpoint management using Intune, Autopilot.
Solid troubleshooting across user, device, identity, and cloud environments.
Working knowledge of Windows Server administration and core infrastructure concepts.
Understanding of security tools and practices, including antivirus/EDR (e.g., Defender, Zscaler) and access controls.
Familiarity with backup and recovery solutions (e.g. Veeam).
Experience with PowerShell, Logic Apps, Power Automate or similar scripting for automation and process improvement is an advantage.
Knowledge of ITSM tools (e.g., Jira/Confluence) and relevant certifications (ITIL, Microsoft) is an advantage.

IT Technical Analyst

Key skills