Manage the whole program, end to end including territory, account package, reviews, dashboards, win strategy etc.
Consolidate and help execution of the Strategic Account Management (SAM) Program.
Keep the SAM packages current with the ongoing changes (attrition/account package changes etc.) and highlight any major variances and provide quarterly update.
Build and maintain performance dashboards, perform analytics and provide insights.
Build hierarchy and drive review cadence with various internal stakeholders Leadership Team/RVP’s/Regional Directors/Industry and OEM/sales.
Enable SAMs and help establish trust.
Deliver SAM onboarding as required.
Continue improvise existing tools on pending points of the review cadences and track closure.
Conduct quarterly checks with SAMs on what’s working well and what needs improvement and provide guidance, provide updates to leadership.
Prioritize resolution to challenges faced by SAMs like SIP/ performance data/success stories etc.
Be single point with global/AP industry and commercial Ops on engagement (promote/demote) regarding SAMs.
Proactively track all significant opportunities and associated risks associated with SAM’s and share in advance with Sales leadership.
Manage all aspects of the program from Engagement, Planning, Execution, Monitoring and Controlling to closing.
Measure Success by customer experience feedback and the program delivery timeline.

Full time bachelor’s or master’s degree
Minimum of 3 years’ related experience in Program Management.
Proven ability to influence.
Advanced English level, written and spoken.
Project Management Professional (PMP) certification from the Project Management Institute (PMI) or formal training in Project Management is desirable.
Approximately 10 years of relevant commercial and commercial operations experience.
Experience in business-to-business commercial roles, preferably sales.
Collaborative style, which can drive consensus across indirect reporting lines and peer groups.
Extremely organized and detail oriented.
Lean six sigma certification or willing to get trained.

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
... and other local benefits!

Program Manager – OEM/Industry Ecosystem

Key skills