Maintain open appointment availability for potential customers and achieving sales goals
Setup initial meetings with prospective clients
Provide on-site one-on-one customer consultations
Create a customized and detailed proposal for customers based on their needs
Develop solutions that are consistent with the client’s preference and budget
Suggest applicable and relevant alternatives options where appropriate
Close the sale successfully
Collect job information for handoff to production team and maintain a positive working relationship with them
Support the production crew with clarity on scope of work for painting projects
Manage relationships and ensure high levels of customer satisfaction and work is completed satisfactorily
Facilitate the resolution of Customer Complaints in a timely manner
Ensure up-to-date client information and communication is captured in our software
Effectively prioritize, manage, and convert different stages of the sales cycle with target customers and projects in the pipeline
Build relationships with customers for future opportunities
Support CertaPro marketing and business development initiatives
Be accountable to the manager for meeting weekly, monthly and annual goals
Attend home shows and similar events throughout the year as required

3-5 years experience in in-home sales within the home improvement industry
Excellent communication, presentation and interpersonal skills
Results oriented – able to set, meet and exceed goals
Project, time management, and problem-solving skills
Customer focus and good negotiation skills
Detailed oriented, organized and energetic
Good computer skills; proficiency in Microsoft Office Suite; CRM knowledge (an asset)
Valid driver’s license
Access to reliable vehicle (including car insurance)

Outside Sales Representative

Key skills