Lead and oversee case prep projects from initiation through delivery.
Review case prep drafts developed by the writing team and revise to ensure that client needs are met and our product is delivered in line with quality standards.
Identify risks, dependencies, and escalation points related to both client communication and project coordination proactively.
Monitor project quality, scope, and delivery expectations and support resource planning and prioritization.
Serve as a primary point of contact for assigned B2B clients and strive to build long-term professional relationships.
Lead B2B client meetings, status updates, and project discussions.
Manage B2B client expectations and communicate risks or changes effectively.
Contribute insights from client interactions to leadership discussions to improve internal processes and operational efficiency.
Proactively identify and streamline operational bottlenecks.

2+ years of experience in immigration case preparation, immigration operations legal-support services, or related project coordination environments
Direct exposure to immigration industry
Experience working with attorneys or legal teams
whether by handling document revisions or direct client meetings
Experience handling multiple cases simultaneously
Exceptional attention to detail
Demonstrated ability to work independently and make sound decisions
Strong verbal and written communication skills in English

Case Prep Project Manager

Key skills