Operations Manager, Technology Partner Ecosystem

Role Overview

• Own TPES partner onboarding end-to-end: logistics, tracking, internal readiness, and enablement coordination with Revenue Academy.
• Drive TPES partner launch processes in collaboration with Product and Marketing, from intake to go-live.
• Manage the full intake and evaluation workflow for prospective new partners.
• Support co-marketing initiatives: coordinate deliverables, track plans, and follow through on execution.
• Maintain the TPES calendar and ensure cross-functional alignment on key milestones.
• Own the TPES partner registry — statuses, tiers, and pipeline data — and hold the team accountable to keeping it current and accurate.
• Conduct regular pipeline reviews with partners and internal stakeholders to ensure CRM data reflects reality.
• Maintain the Octavia TPES Bot data sources, keeping partner and sales information accurate and up to date.
• Serve as the quality control layer between TPES and the systems it depends on — flagging gaps, correcting data, and driving resolution.
• Partner with Sales and GTM ops teams to align on data standards and ensure TPES pipeline visibility is trustworthy.
• Serve as the first point of contact for sellers seeking information, context, or connections related to TPES partners.
• Facilitate introductions between sales and the right partner contacts — quickly and with enough context that the conversation starts warm.
• Maintain a working knowledge of each partner's capabilities, use cases, and co-sell fit so inbound questions get a useful answer, not a referral to a document.
• Build and maintain a lightweight resource layer (FAQs, partner one-pagers, contact directories) that reduces repeat inbound and empowers sellers to self-serve where possible.
• Flag recurring sales questions or gaps back to the TPES leadership team as signals for enablement or partner positioning work.
• Coordinate TPES Days, Leadership Days, and partner events — managing logistics, schedules, and follow-through across Campbell HQ, London, and other global sites.
• Prepare agendas, pre-reads, and follow-up actions for recurring TPES leadership meetings.
• Track action items from leadership and partner meetings; hold stakeholders accountable to deadlines.
• Serve as the operational link between TPES and GTM, Sales, Product, and Channel teams.
• Support the extension of TPES to the channel partner network, including Partner Advisory Board preparation.
• Coordinate across time zones (NA, EMEA, ANZ) to keep global workstreams moving.

Requirements

• 3–5 years of experience in business operations, partnership operations, program management, or a similar execution-focused role.
• Highly organized with strong project management instincts; able to manage multiple workstreams and deadlines without dropping the ball.
• A natural owner of data quality — you notice when something's wrong and you fix it, rather than working around it.
• Comfortable operating in a sales-adjacent environment — you understand the urgency of a seller in a live deal and respond accordingly.
• Strong interpersonal skills; able to build trust quickly with both internal sellers and external partner contacts.
• Exceptional written communication — you can turn a messy thread of inputs into a crisp agenda, clean summary, or tight follow-up.
• Proficiency with Google Workspace (Slides, Docs, Sheets) and CRM systems (Salesforce preferred).

Benefits

• Work-life balance initiatives
• Professional development opportunities