Own the end‑to‑end program plan, including scope, schedule, budget and resourcing across Dynamics 365 F&O, Azure integration, data migration and Power Platform workstreams.
Establish and run program governance, including steering committees, delivery cadence, reporting and decision‑making forums.
Act as the primary bridge between Technology, business owners, delivery partners and the Leadership Team to maintain alignment and momentum.
Own and maintain the RAID process (risks, assumptions, issues and dependencies), proactively managing technical, data and organisational blockers through to resolution.
Drive delivery across each release, including backlog and scope control, environment readiness, SIT/UAT coordination, cutover rehearsal, go‑live and hypercare.
Champion a product‑led approach, prioritising out‑of‑the‑box Microsoft capabilities and controlled configuration, with clear governance for any customisation to minimise technical debt.
Manage delivery partners and vendors (e.g. systems integrators and ISVs), including delivery plans, quality controls, commercial oversight and deliverables acceptance.
Partner with change, training and communications leads to drive readiness and adoption across impacted teams.

5+ years’ experience in Tech project or program delivery, including leading complex enterprise platforms through multiple releases.
Must have: 2–3 end‑to‑end Dynamics 365 implementation cycles (e.g. discovery/design → build → SIT/UAT → cutover → hypercare), ideally in Dynamics 365 Finance & Operations.
Hands‑on experience managing data migration and legacy system decommissioning for ERP platforms.
Nice‑to‑have experience with Dynamics and ERP ISVs such as Binary Stream, SKSoft and/or North52, and modern data platforms (e.g. Snowflake).
Strong understanding of Azure‑based integration patterns (APIs, event‑driven architectures, iPaaS), environments and release management practices (e.g. Azure DevOps).
Comfortable working across both Agile and Waterfall delivery models, adapting approach to program phase and risk profile.
Strong appreciation of the role of product, architecture, testing and change disciplines within large delivery programs.
Current or recent Project Management certification (e.g. PRINCE2, PMP) is well regarded.

Program Manager

Key skills