Create and maintain high-quality customer-facing documentation, including release notes, Knowledge Base articles, configuration guides, and API/integration documentation;
Turn Jira tickets, developer notes, QA feedback, and internal technical discussions into accurate, user-friendly guides;
Partner with Product, Development, QA, Support, and Customer Success teams to gather technical requirements and proactively resolve information gaps;
Analyze source materials critically to accurately differentiate shipped functionality from unresolved issues or partial features;
Ensure all documentation clearly reflects delivered behaviour, required actions, configuration impact, and upgrade considerations.

Proven experience writing technical documentation for enterprise software or SaaS platforms
Strong ability to understand and document configurations, APIs, integrations, workflows, and UI behaviours
Experience successfully converting complex technical source material into concise, accurate customer-facing documentation
Clear, precise written communication with high attention to detail (including paths, properties, defaults, and limitations)
Strong collaboration skills and the confidence to ask follow-up questions to challenge unclear or unsupported information
Experience collaborating within global, multi-cultural, remote-first R&D environments.

Technical Writer

Key skills